We believe that subsidence claims should be handled on a traditional basis to ensure that our clients and their policyholders receive the best advice and outcome. In today’s market, it is our use of experienced building professionals that differentiates us from many of our competitors.
Subsidence claims are handled only by experienced chartered building professionals and all claims are allocated to a chartered engineer or surveyor based on region and skill set. Clear case ownership ensures that our clients have a single point of contact for the life of each claim.
Where necessary on larger or more complex subsidence losses a team approach to claims handling is utilised, with an appointed team leader, usually the engineer or surveyor.