Complex and Major Loss


Large losses demand a swift and coordinated response. One call to us is all that is needed to put in place comprehensive incident management and recovery. With our experienced and highly qualified adjusters on site within hours, each case is assigned a team aligned to the size and complexity of the claim.

With a broad range of services that include property and business interruption, liability, construction, engineering and financial services, our aim is always to get the business ‘back in business’ as quickly as possible, while managing spend in accordance with coverage.

For each case we create:

  • ‘Day one’ reserves which are robustly reviewed with fully reasoned and transparent calculations
  • Guidelines for policyholders to explain how the claim will develop and help the policyholder understand every stage of the process
  • A structured business action plan to minimize claims lifecycle and spend
  • Causation and recoveries – cause is thoroughly investigated, enabling reasoned decisions to be made regarding policy coverage and subrogation
  • Managing stakeholder expectations ensures a ‘no surprises’ approach to claims resolution.

Key Contact

Alistair Halley
Director, UK Head of Complex and Major Loss

+44 (0)7860 922219

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