Poisonous snakes and drunken crocodiles – all in a day’s work

Working on losses resulting from the devastating floods which hit Thailand from last July, Peter Chart’s recollections of Thailand as a holiday destination are a far distant memory: his four recent visits – each one lasting between one and two weeks – have been nothing like those serene getaway days. Read more

Adjusting to mediation

Adjusters will often find that claims on which they are instructed will become the subject of mediation whether it is in relation to disputes on policy liability, third party liability or subrogated recoveries.

An adjuster can sometimes be expected to participate in the mediation hearing to assist in resolving the disputed claim. It is, therefore, important that the adjuster understands not only the process of mediation but also the approach and attitude of the instructing principals to mediation and Alternative Dispute Resolution (ADR) generally. Read more