The key to successful Corporate Account management is the coordination and control of losses within an overall portfolio to deliver consistently excellent service. Our approach is to design and implement an account management programme in consultation with all stakeholders.

A typical programme will include the creation, development and implementation of:

• Team structure including roles and responsibilities
• The claims process
• Service level agreements
• Out of hours contact details
• Agreed protocols, for example stock disposal
• Protocol for review meetings to include risk improvement suggestions
• Post loss reviews
• Timely and relevant management information delivery programme.

Our breadth of services includes UK, pan European and global programmes, which benefit from our partnership with the global vrs Adjusters organisation. Stewart Steel, our Managing Director, sits on the vrs global board and is also Regional Managing Director for vrs Europe and Africa. Through regional and global forums, Stewart is in constant contact with other regional Managing Directors and country managers, having a leadership responsibility to deliver top level service to our clients.

For more information about this or any of our other services, please contact:

Peter Chart
pchart@vrsvericlaim.co.uk
DD: +44 (0)20 7709 4031