About us

about-us-2

Headquartered in London, we operate a nationwide service from eight other locations in Birmingham, Bristol, Belfast, Chelmsford, Glasgow, Leeds, Manchester and Uxbridge. We handle more than 16,000 claims each year.

With more than 200 staff of whom three quarters are professional claims handlers and adjusters and many are CII, CILA, RICS and FCA qualified or multi–qualified, our team brings both strength and depth of knowledge and expertise to the resolution of our clients’ claims.

Our goal is to build ‘best of breed’ specialist teams who offer a fully integrated adjusting service for our customers regardless of where they are in the world. We want our customers to use our services in the confident knowledge that their claim will be handled from the first notification to resolution by experienced, empathetic and dedicated adjusters.

Our mission

To deliver independent global expertise in commercial, home and TPA claims through outstanding service, empowered staff and an aspirational environment.

Our business philosophy

Customer focus is at the centre of our business model and our claims handling philosophy. Our adjusters are experienced and empathetic and have the necessary skill set to sensitively manage the various relationships and occasional political issues that present themselves during the lifecycle of a typical claim.

We look at everything from the customer’s perspective – regardless of whether the customer is the insured or the insurer. For any insured business or individual suffering a loss, we understand how critical it is to keep the business going and to be quickly and appropriately compensated for a loss. For the insurer, it is vital that claims are quickly and accurately validated and liability determined.

 Our operational structure